Every inspection booked through FastInspector is paid up front by the agent and paid out to the company after the report is delivered. In between, the money is held by the platform. This guide is the whole story, for both sides.
The platform fee
FastInspector keeps a fee from each paid inspection. Which rate applies is decided at the moment of charge and never changed afterwards:
| Situation | Platform | Company |
|---|---|---|
| The first paid job between this agent and this company — FastInspector introduced them | 20% | 80% |
| Every later job between that same pair — they already know each other | 10% | 90% |
Card processing and payout-transfer fees come out of the platform's share, never the company's. No subscriptions, no listing fees. A company sees its exact share on every request before accepting.
Where the money is, step by step
| Step | Agent's money |
|---|---|
| Agent pays in the wizard | Charged to the card (or via Flutterwave) and held by the platform |
| Company accepts, agent signs, inspector assigned, inspection done | Still held |
| Report delivered | Held for a short dispute window (the app shows the length) in which the agent can raise a problem with the report |
| Window passes with no dispute | Released — paid out to the company's account |
The company is paid a few days after delivering the report, not at booking. It sees that timing on the request before accepting and again when connecting its payout account.
When you are paid
Once released, the money is sent to the payout account under Settings → Payout account — through Stripe for card currencies (USD, GBP, EUR and others) or Flutterwave for naira. The provider then takes its usual few days to land it in the bank. Payments shows each transaction and, for companies, the payout made against it.
If the report never arrives
An inspector has 48 hours from marking an appointment completed to deliver the report. If none arrives:
- At 48 hours, the inspector and the company are reminded — and the agent is told their money is sitting against a late report.
- Five days later, all three are warned that the payment will be refunded on the deadline unless the report lands or the agent releases it.
- On the deadline, the payment is refunded to the agent automatically.
The deadline is computed from the report's due date and the agent's contingency deadline — past that date a report is worthless to the agent, so they are not made to wait the full window — but never earlier than the payment provider's settlement period, so a refund is never attempted on money that has not arrived yet.
An accepted inspection that never happens — no one ever marks it completed — is handled the same way, measured from the appointment date.
At any point before the deadline the agent can choose to release the payment anyway — some reports are late for good reasons and the agent may still want the inspection. Contact us with the appointment; that choice is final and pays the company on the next cycle.
Cancelling
An agent can cancel any time before the inspector marks the appointment completed. Cancelling does not refund by itself; contact us with the appointment and we will look at how late it was and whether the company incurred cost. Refunds always go to the original payment method.
If a company declines, nothing is lost: the agent's payment stays held and they pick another company — no second charge.
Disputes and chargebacks
If a card payment is disputed with the card issuer after delivery, the related payout is frozen while the dispute runs, and a payout already made may be recovered from the company if the dispute is lost. Disputing a card payment for a report that was delivered as agreed is a breach of the Terms; the delivered report and the signed agreement are the record.
Refunds
A refund goes back to the original card or account and can take several days to appear. Refunded appointments keep their report, if one was delivered — the report is the record of what happened, whatever happened to the money afterwards.